Privacy Policy

At Yandex Design Pvt Ltd, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, YandexDesign.com. By using our website, you agree to the practices described below.

1. Information We Collect

1. Personal Information:

• Name, email address, phone number, shipping address, and payment details.

Non-Personal Information:

• IP addresses, browser types, device information, and browsing patterns.

2. How We Use Your Information

We collect your information to:

• Process orders and deliver products.

• Send updates, offers, and newsletters (if you opt-in).

• Improve our website and customer experience.

• Ensure security and prevent fraudulent activities.

3. Sharing Your Information

Your privacy matters to us. We share your information only in the following situations:

• Service Providers: Payment processors, shipping companies, and marketing platforms assisting with service delivery.

• Legal Compliance: When required by law or to protect our legal rights.

We never sell or rent your information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Personalize your experience.

• Analyze website traffic and trends.

You can disable cookies through your browser settings, though this may affect your browsing experience.

5. How We Protect Your Data

Your information is stored securely using industry-standard encryption and safeguards. We ensure that:

• Only authorized personnel have access.

• Data breaches are promptly managed with strict protocols.

6. Your Rights

You have the right to:

• Access and update your personal data.

• Request deletion of your data.

• Opt-out of marketing communications.

For any requests, contact us at privacy@yandexdesign.com.

Refund Policy

At Yandex Design Pvt Ltd, we strive to provide high-quality products and excellent customer service. We value your satisfaction and have created this Refund Policy to ensure transparency and fairness.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

•The item you received is defective or damaged.

•The item you received does not match your order (e.g., wrong size, design, or product).

•The product is unused, unwashed, and in its original condition (with tags and packaging intact).

Note: Customized or personalized items (e.g., sublimation t-shirts with your unique designs) are non-refundable unless they are defective or damaged.

2. Refund Process

To request a refund:

1.Contact us within 7 days of receiving your order.

2.Provide proof of purchase (order number, receipt) and photos of the item showing the issue.

3.Ship the product back to us in its original condition, if required.

Once we receive and inspect the product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

3. Non-Refundable Situations

Refunds will not be issued for:

•Items damaged due to misuse or improper care.

•Late refund requests (beyond 7 days of delivery).

•Items purchased during clearance sales or with special discounts (non-refundable unless defective).

4. Shipping Costs

•Refunds do not include original shipping costs unless the issue was caused by us.

•Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Exchanges

We do not process exchanges. If you need a different product, size, or design, please place a new order.

6. Contact Us

If you have any questions or concerns about your refund request, we’re here to help!

Email: refunds@yandexdesign.com

Phone: +94 77 265 9522

At Yandex Design Pvt Ltd, we are committed to making your experience smooth and satisfying. Your trust is our greatest achievement.